Telephone: 01827 893200

Gas Fire Care Plan
Terms & Conditions
This document together with the Schedule sets out the services that are provided in your Gas Fire Care Plan and accordingly the terms and conditions in this document should be read in conjunction with the Schedule.


Our Promise of Service

Our aim is to provide you with the peace of mind of knowing that your Gas Fire will be serviced annually and that if your Gas Fire nevertheless breaks down that help is on hand to provide an efficient and reliable repair.


Service 1 (Definitions)

Wherever the following words and phrases appear in these Terms and Conditions, they will have the meanings specified:

  • Charges means the charges that we make for providing the services under this Plan as notified to you from time to time.
  • Gas Fire means your domestic gas fire being the make and model as detailed in the Schedule.
  • Plan means your Gas Fire Care Plan consisting of these terms and conditions in conjunction with the Schedule.
  • Property means your domestic dwelling house used as your principal place of residence at the address noted in the Schedule.
  • Schedule means the Schedule issued to you by us at the Commencement of your Plan;
  • You / your means you the person taking out the benefit of our Gas Fire Care Plan as noted in the Schedule;
  • We / us / our means Gas Services Care Plan Limited (Company No. 05370278);
  • Engineer means a Gas Safe registered engineer;

Section 2 (Services)

You are provided with two options for your Plan. Please check the Schedule to see which option applies. Depending on the option you have chosen the services included in your Plan are as follows:

Option 1: Service Only

  • Annual Service: We will provide an annual service of your Gas Fire (see Section 4).
Option 2: Repair and Service
  • Annual Service: We will provide an annual service of your Gas Fire (see Section 4);
  • Parts and Labour: If your Gas Fire breaks down or needs a repair we will arrange for an Engineer to repair it. As long as parts are available from our suppliers, there is no age limit on your Gas Fire;
  • Replacement Gas Fire: If your Gas Fire can not be repaired because it has suffered irreparable damage as a result of a malfunction or defect of any component, then provided that you have allowed us access to your Property when required during the term of this Plan to undertake annual servicing of your Gas Fire we will:
    (a) if your Gas Fire is less than five years, provide and fit a replacement Gas Fire; or
    (b) if your Gas Fire is more than five years old, offer you a discount of 20% off our standard price for supplying and fitting a new Gas Fire.
The services provided by us are subject to the exclusions (see Section 3).

Section 3 (Exclusions)

There are certain situations that will not be covered by your Plan. These are listed in this section with an explanation of when the exclusion may arise. You are recommended to read this section carefully and if you have any questions please call us on the helpline and we will do our best to explain the exclusions to you and provide examples of when these might arise.

3.1 Non-Critical Damage / FaultsWe will not repair non-critical damage or faults. If any part of your Gas Fire is damaged or develops a fault which does not affect how the appliance works or which does not render the gas fire unsafe then such damage and / or fault is not covered by this Plan. For example, if part of the decorative trim is damaged we will not repair or replace that trim if the trim does not affect how the Gas Fire works nor poses a health and safety risk.

3.2 Existing Faults We will not repair any fault or other want of repair to your Gas Fire which existed prior to you taking out a Gas Fire Care Plan..

3.3 Accidental or Third Party Damage We will not repair your Gas Fire where the repair is needed as a result of something done by you or someone else.

3.4 Insured Risks We will not undertake repairs where damage has been caused to your Gas Fire by events and/or risks which may be insured by a policy of household insurance, including: freezing weather conditions, subsidence, structural repairs, accident, fire, lightening, explosion, flood or storm.

3.5 Works Hazardous to Health We will not be obliged to undertake any repairs to your Gas Fire where there is a risk of an Engineer coming into contact with hazardous materials (eg. asbestos) or where there is a health and safety risk. We will only commence a repair when we are satisfied that you have taken action to remove the risk to our Engineer.

3.7 Making Good Damage This Plan is designed to provide a service to maintain and repair your Boiler and/or your Heating System. In providing these services it may be necessary to cause damage to your Property which may occur for a number of reasons. We may need to gain access to a piece of apparatus which our Engineer is unable to do without opening up a wall, floor or ceiling. This may cause damage including damage to the decorative finishes that you may have applied. Repairing this type of damage is not included within the Plan and you are solely responsible for making good any damage to the Property that we may cause in performing the services provided in your Plan unless that damage was caused by our negligence.

3.8 Consequential Loss We are not responsible for undertaking repairs to your Boiler or Heating System where the repair is required only to bring the system up to modern standards.

3.9 System Improvements We are not responsible for undertaking repairs to your Boiler or Heating System where the repair is required only to bring the system up to modern standards.

Section 4 (Annual Service)

4.1 We will undertake an annual service of your Boiler every twelve months.

4.2 We will arrange the first service with you when you take out your Plan. The date of the first service will be dependant upon the date when the boiler was last serviced. If serviced within the last 12 months your first service will be approximately twelve months following the date of the last service. If your Boiler has not been serviced within the last twelve months then we will service your boiler within 3 months of the date that you commence cover under this Plan.

4.3 After the first service we will undertake a service around the same time each year. The date of the service will be subject to our workload.

4.4 It is your responsibility to ensure that you are reasonably flexible about appointment times so that we can gain access to your Property to undertake the service.

Section 5 (General Terms)

5.1 - Period of Plan & Cancellation Your Plan commenced of the date shown in the Schedule and will continue until the Plan is cancelled. You may cancel the Plan at any time by notifying us in writing. We may cancel the Plan in the following circumstances:

  • if you have given false information;
  • if you do not make an agreed payment;
  • if your Boiler does not pass our initial inspection;
  • if we have advised that a Power Flush is needed and you have not arranged for the Power Flush to be undertaken;
  • if we have advised you to undertake repairs or improvements to your Boiler or Heating System which are not covered by this Plan and you have not arranged for those repairs or improvements to be undertaken;
  • spare parts for your Boiler or Heating System are no longer available from our suppliers;
  • if circumstances arise which make it inappropriate for the Plan to continue; or
  • if we give reasonable notice of cancellation.

5.2 - Payment You are responsible for paying to us our Charges. The Charges which apply at the commencement of the Plan are shown in the Schedule. We shall be entitled to increase our Charges each year and we will write to you at least 14 days prior to any increase in our charges taking effect. Payment of our Charges is due monthly (unless otherwise agreed by us) and by any of the following payment methods: direct debit, standing order, cash, cheque, credit card or debit card.

5.3 - Minimum Charges / Refunds If this Plan is cancelled within the first year and we have carried out a repair to your Boiler or Heating System following a claim on your Plan we shall be entitled to claim from you our Charges for the twelve month period from the Plan commencement date. If this Plan is cancelled within the first year and there has been no claim on your Plan we shall be entitled to claim from you a minimum charge of £100. If you have paid to us more than the minimum Charges provided above then we shall refund the difference to you.

5.4 - Moving Property You are responsible for telling us if you move property. This Plan is specific to the Property noted in the Schedule. If you move Property you must tell us so that we can undertake an inspection of your Boiler and Heating System at the new Property in order for this Plan to be transferred to your new home.

5.5 - Making a Claim To make a claim on your Plan simple call our hotline number 0845 017 8850.

5.6 - Complaints In the unlikely event that you have a complaint about anything to do with your Plan or any repairs or works undertaken by our Engineer then please write to us with details of your complaint to Gas Services Care Plan Ltd, Unit 1, Sterling Park, Claymore, Wilnecote, Tamworth, Staffordshire B77 5DQ. We will do our best to resolve your complaint as quickly as possible.

5.7 - Your Personal Data We will not pass your personal data on to any third parties unless necessary in order for us to comply with our obligations to you under this Plan. We will under no circumstances pass your personal information on to third parties for marketing their marketing purposes. We may use your personal information for marketing to you our own products or offers that we believe may be of interest to you. If you do not wish to receive marketing from us then please write to us at Gas Services Care Plan Ltd, Unit 1, Sterling Park, Claymore, Wilnecote, Tamworth, Staffordshire B77 5DQ.

5.8 - Nature of Agreement This Plan is an agreement for us to provide services to you. As such you are not entitled to claim a cash alternative to any of the services offered by us under this Plan.


Plumbing Care Plan
Terms & Conditions
This document together with the Schedule sets out the services that are provided in your Plumbing Care Plan and accordingly the terms and conditions in this document should be read in conjunction with the Schedule.


Our Promise of Service

Our aim is to provide you with the peace of mind of knowing that if any part your internal Plumbing System breaks down that help is on hand to provide an efficient and reliable repair.


Service 1 (Definitions)

Wherever the following words and phrases appear in these Terms and Conditions, they will have the meanings specified:

  • Charges means the charges that we make for providing the services under this Plan as notified to you from time to time.
  • Plumbing System means the following appliances and conduits inside your Property:
    • flexible hot and cold water feed pipes to your washing machine and dishwasher;
    • Header storage tanks;
    • Hot and cold water pipes from the mains stopcock to your taps;
    • Hot water cylinders and immersion heaters;
    • Overflow pipes;
    • Shower feed pipes;
    • Standard fitting toilet cistern ball valves and siphons;
    • Standard fitting tap valves and washers (not including tap valves and washers which utilise a ceramic washer eg. mixer taps).
    • Toilet cistern feed pipes from the header tank to the cistern;
  • Plan means your Plumbing Care Plan consisting of these terms and conditions in conjunction with the Schedule.
  • Property means your domestic dwelling house used as your principal place of residence at the address noted in the Schedule.
  • Schedule means the Schedule issued to you by us at the Commencement of your Plan;
  • You / your means you the person taking out the benefit of our Plumbing Care Plan as noted in the Schedule;
  • We / us / our means Gas Services Care Plan Limited (Company No. 05370278);
  • Engineer means an engineer appointed by us to undertake a repair of your Plumbing System;
  • Substantial Works means works which are required to gain access to your Plumbing System which are likely to involve more than 2 hours labour (such works being excluded from this Plan – see Section 3)

Section 2 (Services)

If you suffer a water leak from or a breakdown of any part of your Plumbing System we will arrange for one of our Engineers to repair the fault.

Section 3 (Exclusions)

There are certain situations that will not be covered by your Plan. These are listed in this section with an explanation of when the exclusion may arise. You are recommended to read this section carefully and if you have any questions please call us on the helpline and we will do our best to explain the exclusions to you and provide examples of when these might arise.

3.1 External Drains and SewersThis Plan is designed to offer you a repair solution for plumbing which is inside your dwelling house. Pipes, drains and sewers outside of your dwelling house are excluded from this Plan.

3.2 Taps, Mixer Taps and Ceramic/Plastic Plates and Washers Although the internal valve and washers of standard “globe valve” taps are included in your Plan, the taps are not. We will not be required to repair or replace the taps. We are unable to repair any taps that utilise a non-standard design as such taps can not readily be repaired or they utilise bespoke parts for which spares are not readily available. This includes most varieties of mixer taps and taps which utilise ceramic or plastic spring loaded plates or washers such as lever operated taps. Accordingly such taps and their internal working are excluded from this Plan

3.3 Mechanical Apparatus and Non-Standard Plumbing We will not repair or replace your mains cold water stop cock, water softeners or filters, shower pumps or mixer valves, sink and bath pop-up waste mechanisms, mechanical pumps, your central heating system, any plumbing apparatus connected to a swimming pool, rainwater pipes and guttering, macerators or other electrical toilet units, lead or steel pipework. These are all excluded from this Plan.

3.4 Inaccessible Plumbing Your Plumbing System may not be readily accessible because it is enclosed within a wall or floor, or is hidden behind a masking panel such as a side bath panel. We will do our best to access your Plumbing System. However, if any of your Plumbing System can only be accessed by Substantial Works then the repair will not be covered by this Plan unless you agree to arrange and / or pay for the Substantial Works.

3.5 Existing Faults We will not repair any fault or other want of repair to your Plumbing System which existed prior to you taking out a Plumbing Care Plan.

3.6 Accidental or Third Party Damage We will not repair your Plumbing System where the repair is needed as a result of something done by you or someone else

3.7 Insured Risks We will not undertake repairs where damage has been caused to your Plumbing System by events and/or risks which may be insured by a policy of household insurance, including: freezing weather conditions, subsidence, structural repairs, accident, fire, lightening, explosion, flood or storm.

3.8 Sludge Scale and Blockages Occasionally a repair will be needed a result of a blockage caused by the build up of sludge or scale. This Plan does not require us to unblock your Plumbing System nor to replace any part of your Plumbing System due to the build up of sludge or scale. In these circumstances we offer to perform a flush for an additional charge. If the flush does not resolve the problem then you are responsible for cost of replacing any part of your Plumbing System which requires replacing to rectify any problem caused by sludge or scale.

3.9 Works Hazardous to Health We will not be obliged to undertake any repairs to your Plumbing System where there is a risk of an Engineer coming into contact with hazardous materials (eg. asbestos) or where there is a health and safety risk. We will only commence a repair when we are satisfied that you have taken action to remove the risk to our Engineer.

3.10 Making Good Damage This Plan is designed to provide a service to maintain and repair your Plumbing System. In providing these services it may be necessary to cause damage to your Property which may occur for a number of reasons. We may need to gain access to a piece of apparatus which our Engineer is unable to do without opening up a wall, floor or ceiling. This may cause damage including damage to the decorative finishes that you may have applied. Repairing this type of damage is not included within the Plan and you are solely responsible for making good any damage to the Property that we may cause in performing the services provided in your Plan unless that damage was caused or made more excessive by the negligence of our Engineer.

3.11 Consequential Loss We are not responsible for any damage to your Property which is caused by any leak, fault or damage to your Plumbing System prior to us undertaking a repair.

3.12 System Improvements We are not responsible for undertaking repairs to your Plumbing System where the repair is required only to bring the system up to current standards or legislative requirements, or when you may want simply to improve your Plumbing System. Neither are we required to replace nor repair parts that do not affect how your Plumbing System works or which provide only a decorative finish.

Section 4 (General Terms)

4.1 Period of Plan & Cancellation
Your Plan commenced on the date shown in the Schedule and will continue until the Plan is cancelled. You may cancel the Plan at any time by notifying us in writing. We may cancel the Plan in the following circumstances:

  • if you have given false information;
  • if you do not make an agreed payment;
  • if we have advised that your Plumbing System requires a flush and you have not arranged for a flush to be undertaken;
  • if we have advised you to undertake repairs or improvements to your Plumbing System which are not covered by this Plan and you have not arranged for those repairs or improvements to be undertaken;
  • spare parts for your Plumbing System are no longer available from our suppliers;
  • if circumstances arise which make it inappropriate for the Plan to continue; or
  • if we give reasonable notice of cancellation.

4.2 Payment
You are responsible for paying to us our Charges. The Charges which apply at the commencement of the Plan are shown in the Schedule. We shall be entitled to increase our Charges each year and we will write to you at least 14 days prior to any increase taking effect. Payment of our Charges is due monthly (unless otherwise agreed by us) and by any of the following payment methods: direct debit, standing order, cash, cheque, credit card or debit card

4.3 Minimum Charges / Refunds
If this Plan is cancelled within the first year and we have carried out a repair to your Plumbing System following a claim on your Plan we shall be entitled to claim from you our Charges for a twelve month period from the Plan commencement date. If this Plan is cancelled within the first year and there has been no claim on your Plan we shall be entitled to claim from you a minimum charge of £[ ]. If you have paid to us more than the minimum Charges provided above then we shall refund the difference to you.

4.4 Moving Property
You are responsible for telling us if you move property. This Plan is specific to the Property noted in the Schedule. If you move Property you must tell us in order for this Plan to be transferred to your new home.

4.5 Making a Claim
To make a claim on your Plan simply call our hotline number 0845 017 8850.

4.6 Complaints
In the unlikely event that you have a complaint about anything to do with your Plan or any repairs or works undertaken by our Engineer then please write to us with details of your complaint to Gas Services Care Plan Ltd, Unit 1, Sterling Park, Claymore, Wilnecote, Tamworth, Staffordshire B77 5DQ. We will do our best to resolve your complaint as quickly as possible.

4.7 Your Personal Data
We will not pass your personal data on to any third parties unless necessary in order for us to comply with our obligations to you under this Plan. We will under no circumstances pass your personal information on to third parties for marketing purposes. We may use your personal information for marketing to you our own products or offers that we believe may be of interest to you. If you do not wish to receive marketing from us then please write to us at Gas Services Care Plan Ltd, Unit 1, Sterling Park, Claymore, Wilnecote, Tamworth, Staffordshire B77 5DQ.

4.8 Nature of Agreement
This Plan is an agreement for us to provide services to you. As such you are not entitled to claim a cash alternative to any of the services offered by us under this Plan.


Gas Heating Care Plan
Terms & Conditions
This document together with the Schedule sets out the services that are provided in your Gas Heating Care Plan and accordingly the terms and conditions in this document should be read in conjunction with the Schedule.


Our Promise of Service

Our aim is to provide you with the peace of mind of knowing that if your Boiler or Heating System breaks down that help is on hand to provide an efficient and reliable repair.


Service 1 (Definitions)

Wherever the following words and phrases appear in these Terms and Conditions, they will have the meanings specified:

  • Boiler means your domestic gas central heating boiler;
  • Charges means the charges that we make for providing the services under this Plan as notified to you from time to time;
  • Heating System means the appliances and conduits forming part of your central heating system (from the gas supply isolating cock located at your Boiler) including: water pump; motorised valves; thermostat; time temperature and pressure controls; radiator valves, pipework, feed; and expansion tank and primary fluing; but not including your Boiler;
  • Plan means your Gas Heating Care Plan consisting of these terms and conditions in conjunction with the Schedule;
  • Property means your domestic dwelling used as your principal place of residence at the address noted in the Schedule;
  • Schedule means the Schedule issued to you by us at the Commencement of your Plan;
  • You / your means you the person taking out the benefit of our Gas Heating Care Plan as noted in the Schedule;
  • We / us / our means Gas Services Care Plan Limited (Company No. 05370278);
  • Engineer means a Gas Safe registered engineer;

Section 2 (Services)

You are provided with two options for your Plan. Please check the Schedule to see which option applies. Depending on the option that you have chosen the services included in your Plan are as follows:

Option 1: Boiler Only

  • An Annual Service: We will provide an annual service of your Boiler (see Section 4);
  • Parts and Labour: If your Boiler breaks down or needs repair we will arrange for an Engineer to repair your Boiler. As long as parts are available from our suppliers, there is no age limit on your Boiler;
  • Replacement Boiler: If your Boiler is less than five years old we will provide and fit a replacement Boiler if your Boiler is beyond repair. If your Boiler is more than five years old and you choose to replace it or if the Boiler breaks down or is in need of repair and in our reasonable opinion the Boiler is beyond economic repair (having regard to the cost or repair, the age of the boiler and the availability of parts) then you are entitled to a discount of 20% off our standard price for supplying and fitting a new boiler.
Option 2: Boiler and Heating System
  • As with Option 1 (Boiler Only); plus
  • Parts and Labour: If your Heating System breaks down or needs repair we will arrange for an Engineer to repair your Heating System.
The services provided by us are subject to the exclusions (see Section 3).

Section 3 (Exclusions)

There are certain situations that will not be covered by your Plan. These are listed in this section with an explanation of when the exclusion may arise. You are recommended to read this section carefully and if you have any questions please call us on the helpline and we will do our best to explain the exclusions to you and provide examples of when these might arise.

3.1 Existing Fault We will not repair any fault or other want of repair to your Boiler or Heating System which existed prior to you taking out a Gas Heating Care Plan and which we could not identify on our first inspection of your Boiler or Heating System.

3.2 Accidental or Third Party Damage We will not repair your Boiler or Heating System where the repair is needed as a result of something done by you or someone else

3.3 Insured Risks We will not undertake repairs where damage has been caused to your Boiler or Heating System by events and/or risks which may be insured by a policy of household insurance, including: freezing weather conditions, subsidence, structural repairs, accident, fire, lightening, explosion, flood, or storm.

3.4 Sludge Scale and Blockages Occasionally a repair will be needed a result of a blockage caused by the build up of sludge or scale. This Plan does not require us to unblock your Boiler or your Heating System nor to replace your Boiler or any part of your Heating System due to the build up of sludge or scale. In these circumstances we offer to perform a Power Flush for an additional charge. If the Power Flush does not resolve the problem then you are responsible for cost of replacing your Boiler or any part of your Heating System which requires replacing to rectify any problem caused by sludge or scale.

3.5 Programming Controls We will not re-program your Heating System controls (for instance programming the timer for the Boiler to come on or go off, or changing the thermostat to a different setting).

3.6 Works Hazardous to Health We will not be obliged to undertake any repairs to your Boiler or your Heating System where there is a risk of an Engineer coming into contact with hazardous materials (eg. asbestos) or where there is a health and safety risk. We will only commence a repair when we are satisfied that you have taken action to remove the risk to our Engineer

3.7 Making Good DamageThis Plan is designed to provide a service to maintain and repair your Gas Fire. In providing these services it may be necessary to cause damage to your Property which may occur for a number of reasons. We may need to gain access to a piece of apparatus which our Engineer is unable to do without causing damage to the decorative finishes that you may have applied. Repairing this type of damage is not included within the Plan and you are solely responsible for making good any damage to the Property that we may cause in performing the services provided in your Plan unless that damage was caused or made more excessive by the negligence of our Engineer.

3.8 Consequential Loss WWe are not responsible for any damage to your Property which is caused by any, fault or malfunction of your Gas Fire prior to us undertaking a repair.

3.9 System Improvements We are not responsible for undertaking repairs to your Gas Fire where the repair is required only to bring the system up to current standards or legislative requirements, or when you may want simply to improve your Gas Fire. standards.

Section 4 (Annual Service)

4.1We will undertake an annual service of your Gas Fire every twelve months.

4.2 We will arrange the first service with you when you take out your Plan. The date of the first service will be dependant upon the date when the Gas Fire was last serviced. If serviced within the last 12 months your first service will be approximately twelve months following the date of the last service. If your Gas Fire has not been serviced within the last twelve months then we will service your Gas Fire within 3 months of the date that you commence cover under this Plan.

4.3 After the first service we will undertake a service around the same time each year. The date of the service will be subject to our workload.

4.4 It is your responsibility to ensure that you are reasonably flexible about appointment times so that we can gain access to your Property to undertake the service.

Section 5 (General Terms)

5.1 - Period of Plan & Cancellation Your Plan commenced of the date shown in the Schedule and will continue until the Plan is cancelled. You may cancel the Plan at any time by notifying us in writing. We may cancel the Plan in the following circumstances:

  • if you have given false information;
  • if you do not make an agreed payment;
  • if your Boiler does not pass our initial inspection;
  • if we have advised that a Power Flush is needed and you have not arranged for the Power Flush to be undertaken;
  • if we have advised you to undertake repairs or improvements to your Boiler or Heating System which are not covered by this Plan and you have not arranged for those repairs or improvements to be undertaken;
  • spare parts for your Boiler or Heating System are no longer available from our suppliers;
  • if circumstances arise which make it inappropriate for the Plan to continue; or
  • if we give reasonable notice of cancellation.

5.2 - Payment You are responsible for paying to us our Charges. The Charges which apply at the commencement of the Plan are shown in the Schedule. We shall be entitled to increase our Charges each year and we will write to you at least 14 days prior to any increase in our charges taking effect. Payment of our Charges is due monthly (unless otherwise agreed by us) and by any of the following payment methods: direct debit, standing order, cash, cheque, credit card or debit card.

5.3 - Minimum Charges / Refunds If this Plan is cancelled within the first year and we have carried out a repair to your Boiler or Heating System following a claim on your Plan we shall be entitled to claim from you our Charges for the twelve month period from the Plan commencement date. If this Plan is cancelled within the first year and there has been no claim on your Plan we shall be entitled to claim from you a minimum charge of £100. If you have paid to us more than the minimum Charges provided above then we shall refund the difference to you.

5.4 - Moving Property You are responsible for telling us if you move property. This Plan is specific to the Property noted in the Schedule. If you move Property you must tell us so that we can undertake an inspection of your Boiler and Heating System at the new Property in order for this Plan to be transferred to your new home.

5.5 - Making a Claim To make a claim on your Plan simple call our hotline number 0845 017 8850.

5.6 - Complaints In the unlikely event that you have a complaint about anything to do with your Plan or any repairs or works undertaken by our Engineer then please write to us with details of your complaint to Gas Services Care Plan Ltd, Unit 1, Sterling Park, Claymore, Wilnecote, Tamworth, Staffordshire B77 5DQ. We will do our best to resolve your complaint as quickly as possible.

5.7 - Your Personal Data We will not pass your personal data on to any third parties unless necessary in order for us to comply with our obligations to you under this Plan. We will under no circumstances pass your personal information on to third parties for marketing their marketing purposes. We may use your personal information for marketing to you our own products or offers that we believe may be of interest to you. If you do not wish to receive marketing from us then please write to us at Gas Services Care Plan Ltd, Unit 1, Sterling Park, Claymore, Wilnecote, Tamworth, Staffordshire B77 5DQ.

5.8 - Nature of Agreement This Plan is an agreement for us to provide services to you. As such you are not entitled to claim a cash alternative to any of the services offered by us under this Plan.