Who are we?
We are CARE PLAN SERVICES TAMWORTH LTD. Our address is Unit 1 Sterling Park, Claymore, Wilnecote, Tamworth, Staffordshire, B77 5DQ. You can contact us by post at the above address, by email at [email protected] or by telephone on 01827 893200.
The contact details of our Data Protection Officer are:
Ayden Underwood. Unit 1 Sterling Park, Claymore, Wilnecote, Tamworth, Staffordshire, B77 5DQ. 01827 893200.
How we use your information
When you use our website
When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.
Some of the cookies we use are strictly necessary for our website to function, and we donâ€™t ask for your consent to place these on your computer. These cookies are shown below.
Cookie name: hasConsent
Purpose: This tracks whether you have accepted or rejected out privacy and cookies policy
Expires: Expires when you close your browser
However, for those cookies that are useful but not strictly necessary we will always ask for your consent before placing them. These are:
Cookie name: NID
Purpose: Place by Google to register a unique ID that identifies a returning user’s device. The ID is used for targeted ads.
Expires: Expires after 6 months
When you submit an enquiry via our website
When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address.
We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.
Your enquiry is stored and processed within our email system on a secure server based in the UK.
We do not use the information you provide to make any automated decisions that might affect you.
We keep enquiry emails for two years, after which they are securely archived and kept for seven years, when we delete them. CRM records are kept for three years after the last contact with you.
Your rights as a data subject
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.
If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.
Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.
To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.
Your right to complain
If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissionerâ€™s Office via their website at www.ico.org.uk/concerns or write to them at:
Information Commissioner’s Office
We will update the version number and date of this document each time it is changed.